This is the FAQ page for order-related & general questions.

1.What kind of payment method do you accept?

We accept Paypal and credit card payments, you can choose a method you like during checkout.

2.Will I receive the bike fully assembled?

The Polarna Ebike will arrive at your doorstep 95% assembled. Unpacking and assembling will take about 10-15 minutes. All you have to do is unfold the bicycle, and after adjusting the handlebars and seats, lock the folder tightly. You will find clear instructions and the necessary tools in the accessory box in your packaging. The process of assembled should not take longer than 15 minutes.

3.What kind of warranty does Polarna Ebike offer?

You can learn about our warranty by clicking here.

4.How long is shipping?

Please allow 1-2 business days to process your order after being placed online.Once the order is placed and delivery times will vary depending on where you live. About the detail of shipping, You can learn about our warranty by clicking - shipping policy

5.What if the products I received are damaged/defective?

If you receive a damaged/defective product, please fill in our customer support form to contact us or simply send an email to april@polarnaebike.com. Please attach any relevant videos or photos showing your issue so the specialists can best assist you. 

6.Can this bike use in winter? Or which temperature can it work?

Our folding Snow e-bike can be used in winter or snow weather. Working temperature range: -20°C-40°C(-4°F-104°F). Reminder: Do not ride more than 7 miles in a single trip at high temperatures.

7.Is the display waterproof ?

No, the display is not waterproof. Water will seep into the display when riding on the rainy day.
8.How to look after the battery?
Generally speaking, in order to avoid battery undervoltage, we recommend charging it at least once a month.

It would be great if you can top the battery up after each ride.
Please keep your battery charging port away from any metal objects. 

9.How to calcuate the the capacity of an e-bike battery?

E-bike battery capacity is measured in watt hours or watts. To calculate the capacity, multiply the voltage (V) used on the bike by the Ampere-Hour (Ah) rating. For the X5, for example, multiply 48V by 10.4Ah = 449.2 Wh. 

More Watt-Hours equals more range for your e-bike.

10.Do G203 and G205 Instructions for use and instrument operation?

Yes! Please click the link to view G203 and G205 Instructions for Use and Instrument Operation
G203 Ebike = M4
G205 Ebike = M6