Shipping Policy

Most complete bicycles are sent from our local warehouse (AU warehouse) and most accessories & parts are sent from China. 

Shipping Area

Polarna Ebike provides free shipping, mainly for the five major states in Australia, but the overseas territories and colonies are temporarily unable to deliver

Shipping Times

Please allow 1-2 business days to process your order after being placed online. Tracking information will be sent to your email address once order is shipped. If this time is exceeded, please contact our customer service at Contact Us Form.

Delivery Times

The package will be deliveried around 5-12 business days. But now for COVID-19. It could happen many uncertain problems. We sincerely hope that you can receive the package soon.

Tracking Information

When your order has shipped, you will receive an email informing you of your package being shipped along with a tracking number. If for any reason you don't receive this or for more shipping information, please contact our customer service team at aupolarna@gmail.com along with a description of the item and your order number.
*Please note, tracking can take around 24-48 hours to update after dispatch 

Pick Up From The Warehouse In Australia

If you want to pick up the bike directly from our warehouse, you need to contact us to set up a pick-up date and time via email aupolarna@gmail.com 

How do I select signature services?

Most orders are generally shipped without requiring a signature at delivery. If your package requires a signature, or if you are worried about leaving a package unattended on your doorstep, you can try leaving a note on your front door asking UPS to leave your package with a neighbor.

FedEx, UPS charges for Australia Express Package, Australia Ground, International Ground and Express Services are as follows:
$5.25 per package (Signature Required)If you need this signature services, please let us know before ordering.


Will I receive the bike fully assembled?

The Polarna Ebike will arrive at your doorstep 85% assembled. Unpacking and assembling will take about 10-15 minutes. All you have to do is mount the front wheel and fender, handlebar, seat post, and pedals, and do a thorough check to ensure everything is tight. You will find clear instructions and the necessary tools in the accessory box in your packaging. The process of assembled should not take longer than 15 minutes.